Traverse — Privacy Policy (Drivers)

Last updated: 25 July 2026

Drivers give us more sensitive information than riders do — including identity documents and continuous location while on duty — so this is a separate policy rather than a footnote in the rider one.

Who we are

The data controller is Traverse, of Accra, Greater Accra Region, Ghana.

What we collect

Your account: name, phone number, email address, and the school you drive for. There is no password — you sign in with a one-time code sent to your email and then to your phone.

Your date of birth, collected only to confirm you are 18 or over. We do not use it for anything else.

A record that you accepted these terms: the date and time, and which version of this policy and the Terms of Service you were shown. For drivers this record also evidences that the obligations in section 7 of the Terms — a valid licence, a roadworthy vehicle, and insurance covering fare-paying passengers — were put in front of you before you carried anyone.

Identity and eligibility documents that your school administrator requires before you can accept rides — typically your driver's licence and photo identification, plus a profile photograph. These are stored in restricted, non-public storage, separate from ordinary app files.

Your vehicle: make, model, colour, plate number and seat capacity, plus the expiry dates of its insurance certificate and roadworthiness certificate, and copies of those certificates where you or your administrator upload them. We hold these because the law and our Terms require a vehicle carrying fare-paying passengers to be insured and roadworthy, and because your school's administrators need to see when cover is due to lapse — which is only possible if we know when it expires. To be clear about what this does and does not do: the app does not currently stop offering you rides when a certificate lapses, so do not treat continuing to receive requests as evidence that your certificates are in order. Keeping them valid is your responsibility, and your school may suspend your access if you drive without current cover.

Your location — including in the background. This is the most sensitive thing we collect, so to be explicit:

While you are On Duty, the app reports your device location continuously, including when the app is not open on screen. This is what lets the system offer you nearby rides and lets a rider see their driver approaching.
Your live position is held only briefly, in temporary storage, and is overwritten as it updates — we do not build a permanent history of everywhere you have driven.
When you go Off Duty, location reporting stops.
You can revoke location permission in your device settings at any time. The app will still run, but you will not be matched to rides, because matching depends on knowing where you are.

Your work record: rides offered, accepted, declined and completed; earnings; ratings and comments riders leave about you; and any disputes involving your rides.

Safety features you choose to use. If you add an emergency contact, we store that person's name and phone number, and when you press SOS we send them a message containing your name, phone number and details of the ride you are on.

We also keep a record that an SOS was raised — that it was you, when, which ride it concerned, and whether your phone had a position at the time. We do not keep the position itself. Your coordinates go into the message to your contact and are stored nowhere else. The record exists so your school can see that alarms are being raised and answer questions about them, including yours. Your contact's number is stored only in a shortened form such as +2335***101.

(This section was missing until 9 September 2026. The feature already existed; the policy did not describe it. Nothing about how it works changed — what changed is that this document now says so.)

Payment details for being paid: your mobile-money agent code.

Why we use it, and on what basis

To operate the service — matching you to nearby riders, calculating fares and your earnings, showing riders who is collecting them. (Performance of our contract with you.)
To verify you may legally drive — reviewing your licence and identity documents. (Legal obligation and legitimate interest in passenger safety.)
To keep riders and drivers safe — investigating incidents, complaints and disputes. (Legitimate interest.)
To meet accounting obligations — records of fares and payouts. (Legal obligation.)

We do not sell your personal information.

Who sees it

Riders see your name, your phone number (so they can call you about the ride), your vehicle and plate, your photo, and your live position while you are on the way to them. They do not see your rating - ratings are visible only to your school's administrators.
Your school's Traverse administrators can see your profile, your verification documents, your ride and earnings history, and any disputes.
Service providers acting on our instructions: the hosting provider that runs our servers, database and document storage, our messaging provider (Arkesel), our email provider (Brevo), and our push-notification provider (Expo). Maps are drawn by Apple Maps on iPhone and by OpenStreetMap on Android; neither receives anything about you from us.
Authorities, where legally required — including where a rider reports a safety incident.

How long we keep it

Your account and work records are kept while you drive for a participating school.
If your account is terminated, we remove your photograph and email address and mark the account permanently closed. Fare and payout records survive in anonymised form because we are obliged to keep accurate financial records.
Verification documents (your licence and identity documents) are kept for two years after your account closes, so we can answer any safety complaint or claim arising from rides you gave, and are deleted after that. This is enforced by an automatic monthly process, not left to someone remembering — once the two years are up the documents are destroyed and we record the date on which that happened.
If you close your account yourself from inside the app, your verification documents are destroyed immediately rather than after two years. Erasing what identifies you is the point of that request, and we would rather hold a national ID scan for less time than the maximum, not more.
Fare and payout records are kept for six years in anonymised form, the period Ghanaian company and tax law expects accounting records to be retained.

Your rights

Under Ghana's Data Protection Act, 2012 (Act 843) you may ask to see, correct, or delete your personal data, object to or restrict certain uses, and complain to the Data Protection Commission.

Because driver accounts are created and closed by your school's administrator rather than self-service, send requests to your school administrator or to traversegh@gmail.com.

We will acknowledge your request and respond within 14 days. Where we cannot delete something because we are legally required to keep it — a fare record, or a document needed for an open safety complaint — we will tell you what we are keeping and why, and delete the rest.

Security

Verification documents are held in a private, non-public location and are served only to authorised administrators, never by a public link. Signing in uses one-time codes rather than a password, traffic is encrypted, and administrator access is limited by role and by school.

If a breach affects your personal data, we will notify you and the Data Protection Commission as required by law.

Changes

We may update this policy as the app changes, and will tell you in the app before a material change takes effect.