Traverse — Terms of Service

Last updated: 28 August 2026

These terms are an agreement between you and Traverse ("Traverse", "we", "us"), operating in Accra, Greater Accra Region, Ghana.

They apply to everyone who uses the Traverse rider app, driver app, or related services. By creating an account you accept these terms and our Privacy Policy.

Questions: traversegh@gmail.com

1. Who may use Traverse

You must be at least 18 years old and a student, staff member, or approved driver at a participating school.

You must give accurate registration details. Signing in uses one-time codes sent to your email and phone, so keep those to yourself and do not pass them on to anyone, including anyone claiming to be from Traverse. You are responsible for activity on your account. Tell us immediately at the address above if you think someone else has access to it.

2. What Traverse is

Traverse is a technology platform that connects riders with independent drivers. We are not a transport company and we do not provide transport ourselves.

When you book a ride, the transport itself is provided by an independent driver, not by us. That driver is responsible for the ride, for their vehicle, and for driving safely and lawfully.

What we do provide is the technology: matching riders to nearby drivers, calculating and collecting fares on the driver's behalf, and the records and support around that.

Participating schools set the fares for their own campus and decide which drivers are approved to operate there. Approval by a school is a check on eligibility — it does not make that driver an employee of Traverse or of the school.

Drivers are independent contractors. Nothing in these terms creates an employment relationship, a partnership, or an agency beyond collecting fares.

3. Rides and bookings

• Booking creates a request. A ride is confirmed only once a driver accepts.
• We do not guarantee a driver will be available at any particular time. That applies to scheduled and routine bookings too.
• Routine and scheduled bookings match you with whoever is available at that time. They do not reserve a specific driver.
• Rides may be shared with other riders travelling a similar route. Where that happens, each rider pays their own share, shown before booking.

4. Fares, wallets and payment

• Fares are set by your school and calculated by us. The fare shown before you book is what you pay, except for the wait charge below.
• You can pay from your in-app wallet, or directly to the driver after the ride where offered.
• Wait charge: if you keep a driver waiting beyond the free waiting period at pickup, an additional amount may be added to your fare. The app shows this when it applies.
• Promotional codes and campus passes are subject to their stated limits, may be withdrawn or changed at any time, have no cash value, and must not be shared, sold or transferred.

Your wallet

Your wallet holds prepaid credit for rides. It is not a bank account, not a deposit, and earns no interest. We are not a bank and your wallet balance is not protected by any deposit-protection scheme.

Your wallet balance is your money. You may ask for any unused balance to be returned to you at any time, by contacting your school's Traverse administrator or us at the address above. We will return it by the same method you paid in where practical.

We do not expire unused wallet balances.

5. Cancellations and refunds

• A ride cancelled before a driver has collected you is not charged, and there is no cancellation fee.
• Where money has already been taken, it goes back to your wallet.
• If you think you have been charged wrongly, contact your school's administrator. They can review the ride and either refund what was actually charged or issue you a ride credit.

6. Rules for riders

You agree not to:

• behave abusively, threateningly or unsafely toward a driver or another rider;
• damage or soil a vehicle (you may be charged reasonable cleaning or repair costs);
• travel while so intoxicated as to be a danger to yourself or others;
• carry illegal or dangerous items;
• book a ride for another person without their knowledge or agreement;
• misuse the SOS feature; or
• arrange rides off the platform to avoid fares.

We may suspend or close your account for breaking these rules.

7. Rules for drivers

If you drive on Traverse, you confirm and agree that:

• You hold a current, valid Ghanaian driving licence of the correct class, and will keep it valid.
• Your vehicle is roadworthy, lawfully registered, and holds a valid roadworthiness certificate.
• Your motor insurance covers carrying fare-paying passengers. This matters and is easy to get wrong: in Ghana a standard private motor policy restricts use to social, domestic and pleasure purposes and excludes carrying passengers for hire or reward. Driving on Traverse with only a private policy will likely leave you personally liable and your passengers uninsured in an accident. You must hold commercial / hire-and-reward motor cover appropriate to carrying paying passengers, and you must keep it valid for as long as you drive on the platform.
• You will produce your licence, roadworthiness certificate and insurance certificate on request, and tell us promptly if any lapses.
• We record the expiry date of your insurance and roadworthiness certificates, and your school's administrators can see when either has lapsed. Keeping them valid is your responsibility, not something the app does for you: your school may suspend your access if you drive without current cover, but the app itself will not stop offering you rides, so do not treat continuing to receive requests as evidence that your certificates are in order.
• You will drive safely and lawfully, follow the route the app indicates unless safety requires otherwise, treat riders with respect, and not refuse or mistreat riders on the basis of sex, ethnicity, religion, disability or any similar ground.
• You are responsible for your own tax and any other obligations arising from your earnings.

If you drive a vehicle you do not own

That arrangement is entirely between you and the vehicle's owner, and Traverse Rides is not a party to it. What you pay them, who pays for servicing, maintenance, repair or damage, how long you keep the vehicle and what happens if they want it back are matters for the two of you. We do not set those terms, hold them, or take any part in a disagreement about them. Traverse does not pay repair or maintenance costs.

What we do require is the same of every vehicle on the platform, whoever owns it: the cover, licence and roadworthiness in section 7 above. We do not provide vehicle insurance.

Your school may suspend your access, or terminate it permanently, for breach of these terms or on safety grounds. Termination is permanent.

8. Safety

• The SOS feature notifies the emergency contact you have saved in the app. It does not contact the police, an ambulance, or any emergency service. In a genuine emergency, call the emergency services first — SOS is not a substitute for that.
• Location sharing during a ride exists so riders and drivers can find each other and so a trip can be followed. See the Privacy Policy.
• Report any safety incident to your school's Traverse administrator as soon as you can.

9. Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. No wording below overrides this paragraph.

Beyond that:

• Because rides are provided by independent drivers (section 2), we are not liable for the acts or omissions of a driver, including how they drive, the condition of their vehicle, or their conduct during a ride. Your claim in those circumstances is against that driver and their insurer, and we will give you the ride records you reasonably need to pursue it.
• We provide the app "as is". We do not promise it will always be available, uninterrupted or error-free, and we are not liable for losses caused by an outage, a failed notification, or a driver being unavailable.
• We are not liable for indirect or consequential loss — for example lost earnings, missed lectures, examinations or appointments arising from a delayed, cancelled or unavailable ride.
• Where we are liable to you for anything else, our total liability is limited to the greater of (a) the fares you paid us in the three months before the event, or (b) GHS 500.

10. Suspension and termination

We or your school may suspend or close your account for breach of these terms, for suspected fraud, or on safety grounds.

You may delete your rider account at any time in the app. You will be asked first to finish or cancel any ride in progress, settle any unpaid fare, and deal with any remaining wallet balance, so that deleting never quietly costs you money.

11. Changes to these terms

We may change these terms. Where a change materially affects your rights we will notify you in the app before it takes effect. Continuing to use Traverse Rides after that means you accept the change. If you do not accept it, you may delete your account.

12. Complaints and disputes

Please raise any problem with your school's Traverse administrator first — most issues about a fare, a ride, or a driver are resolved fastest there. If it is not resolved, contact us at traversegh@gmail.com and we will respond within 14 days.

13. Governing law

These terms are governed by the laws of the Republic of Ghana, and the courts of Ghana have exclusive jurisdiction.

14. Contact

Traverse Accra, Greater Accra Region, Ghana traversegh@gmail.com