Account
Delete your Traverse account
You can delete your Traverse account and the personal information attached to it at any time — from inside the app, or from this page if you can no longer sign in.
From the app
Open Profile, scroll to Delete my account, and confirm. The account is closed straight away.
From this page
Use the form below. It asks for the phone number on the account and sends a code to it, so that nobody else can close your account for you.
What deleting does
- Your name, phone number and email are removed from the account.
- You are signed out everywhere and cannot sign in again.
- Saved places and your referral code are deleted.
- Records of rides and money — trips, fares, and any credit or refund — are kept without your personal details in them. Ghanaian tax and accounting rules require a business to keep its financial records, and a driver's earnings cannot be reconstructed if the rides are erased. Nothing in those records names you afterwards.
- If you had completed a ride, a scrambled code made from your phone number is kept for 12 months. It is not the number and has nothing else about you attached; it only stops the first-ride price being claimed again by deleting and signing up on the same number. After 12 months it is deleted.
If something goes wrong
Email traversegh@gmail.com from the address on the account and we will close it for you.