Support
Help with Traverse
Traverse is ride-sharing for the University of Ghana, Legon. If something has gone wrong with a ride, or you need help with your account, start here.
Contact us
We answer within one working day. Tell us the phone number on your account and roughly when the ride happened — that is usually enough to find it.
A problem with a ride
Report it from the app, which attaches the trip for us automatically. Open History, pick the trip, and tell us what happened. Refunds and ride credit are handled from there.
Paying for a ride
You settle with your driver directly during the ride. There is nothing to top up and nothing is charged inside the app, so Traverse never sees your card or mobile-money details. If you think you were charged the wrong fare, report the trip from History as above.
Safety
The SOS button in the app alerts the emergency contact you saved, with your details, your ride and a live tracking link. It is not an emergency service — in immediate danger, call the emergency services first. Report any safety incident to your school's Traverse administrator as soon as you can, and to us at the address above.
Signing in
There is no password. You sign in with a one-time code sent to your phone. If a code does not arrive, check the number on the account is the one you are using, and try again in a minute. If it still does not arrive, email us.
Drivers
If you drive on Traverse and your documents, approval or earnings need looking at, email us from the address on your account. Your campus administrator approves documents, and we can tell you where yours are.
Your account and your data
You can delete your account, and everything with it, from Profile in the app, or from the account deletion page if you can no longer sign in. What we collect and how long we keep it is set out in the rider privacy policy and the driver privacy policy.